Frequently AskedQuestions

Find answers to common questions about TrustTola

Getting Started

How do I submit a gift card?

To submit a gift card, open the app, select "Sell" from the main menu, choose your card type (physical or digital), currency, and denomination. Upload clear photos of the card, set your price, and submit. Your listing will be available immediately to other users.

What information do I need to provide?

Which gift card types are supported?

How quickly can I start trading?

Trading & Payments

How are prices determined?

What is the Points system?

How do I withdraw my earnings?

Are there any fees?

Security & Verification

How is my account protected?

Is email verification required?

Do you use two-factor authentication (2FA)?

How is my data encrypted?

Account Management

Can I change my email address?

How do I delete my account?

Can I use multiple accounts?

What happens to my data after deletion?

Customer Support

How can I contact customer service?

What are the average response times?

How do I dispute a transaction?

Is support available 24/7?

Still Have Questions?

Our support team is available 24/7 to help. Use the in-app chat feature to contact us anytime.