Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information that you provide directly to us, including:
Account Information: Email address and password (only when using email login)
Third-party Login Info: Information when logging in via Google and Apple ID
Transaction Data: Gift card details and transaction history
Bank Account Info: Bank account information submitted during withdrawal (only needed for withdrawal)
Communication Data: Messages with providers in-app chat (encrypted transmission)
Device Information: IP address and device characteristics for fraud detection
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process your transactions and related information
Verify your email address authenticity via verification code email
Detect and prevent fraud activities (based on IP and device characteristics)
Provide technical support and customer service
Monitor and analyze usage trends to improve user experience
3. Information Sharing
We may share your information in the following situations:
With Providers: We share necessary transaction information with providers when you initiate a transaction
Payment Institutions: Bank account information must be provided to payment institutions for fund transfers during withdrawal
Third-party Fraud Detection Platforms: To detect fraud, we share user geolocation and device characteristics (not specific user identity) with third-party monitoring platforms
Legal Requirements: Disclosure when legally required
Important Notice: We do not actively disclose user information to third parties. Even within the platform, there are strict permission settings preventing regular employees from accessing user private information. Chat data transmitted within the platform is encrypted.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes email verification codes, biometric technology, data encryption and regular security checks.
5. Your Rights
You have the right to:
Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing of your information
Withdraw consent at any time
Lodge a complaint with a supervisory authority
6. Data Retention
We do not require users to provide identity verification or undergo KYC (Know Your Customer) procedures. The only verification needed is for email authenticity, which we confirm by sending a verification code to your provided email. Your account becomes active immediately after email verification. If you log in through third-party services (such as Google and Apple ID), you can log in immediately. During withdrawal, you need to submit bank account information and set a withdrawal password.
7. International Transfers
User data will be permanently deleted after you delete your account. Since we cannot determine the legality of gift card sources, we cannot cooperate with regulatory bodies to disclose user information. Please ensure that the gift cards you submit are legally obtained.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.